Table of Contents
Terms and Conditions
Use of Web-site on These Terms and Conditions
This site is owned by Pavilion Publishing and Media. These terms and conditions apply to all of the Pavilion websites listed below. If you do not agree to these terms and conditions, cease use of the Site immediately.
You may print and keep a copy of these terms and conditions. They are a legal agreement between us and you, and can only be modified with our consent. We reserve the right to change these terms and conditions at our discretion by changing them on the Site. When substantive changes to these terms and conditions are made, users will be made aware of these when they next visit the site.
Accuracy of Information and Disclaimer
We do our best to ensure all information on the Site is accurate. However, we make no representations that information is accurate and up to date or complete and accept no liability for any loss or damage caused by inaccurate information.
We accept no liability and offer no warranties in relation to it and its content, to the fullest extent such liability can be excluded by law.
You should independently verify any information before relying upon it.
If you find any inaccurate information on the Site please do let us know by emailing email@example.com. Where we concur that the information on the site is incorrect, we will correct it as soon as practicable. You should ensure information you send to us is accurate and does not breach anyone else's rights such as copyright or is libellous, obscene, menacing, threatening, offensive, abusive, fraudulent, criminal or infringes the rights of other people or in is in any way illegal.
The Site contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and may include video, graphics, music and sound. The entire contents of the Site are protected by copyright law. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these terms and conditions.
You may download information from the Site for your own personal use only unless there is a notice to the contrary on an individual content piece. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
"Pavilion Publishing and Media Ltd" and the logos on this site are trademarks belonging to us or our licensors. You may not use those names or logos without our consent or the consent of our licensors.
We provide hypertext links to other sites which are operated by other people. Using such a link means you are leaving our Site and we take no responsibility for, and give no warranties, guarantees or representations in respect of linked sites.
Purchasing Products on the Site
We will make every effort to dispatch your materials within five working days (subject to availability). We do not send materials for preview. However, we are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt, together with our invoice. Please return items by recorded delivery and use the original or comparable packaging so that they arrive back with us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot return video, audio or electronic format resources (such as pdf documents). Return goods to: Pavilion Publishing and Media Ltd, Rayford House, School Road, Hove, East Sussex BN3 5HX UK United Kingdom. Prices may be subject to change without notice.
Terms and conditions
- Prices are subject to change without notice.
- Terms are strictly 30 days net.
- Items that remain undelivered must be reported within 28 days of order or liability may not be accepted.
- Pavilion must be notified of faulty or damaged items on receipt of delivery.
- Ownership of goods remains with Pavilion until the amount due is paid in full.
- Payment must be taken in full on PDF products prior to dispatch.
We will make every effort to despatch your materials within five working days (subject to availability)
Previews and Refunds
We consider our publications to be of a high standard and therefore do not send materials for preview. However, we are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt.
Please return goods by recorded delivery to: Pavilion Publishing and Media Ltd, Rayford House, School Road, Hove BN3 5HX UK United Kingdom
The original or comparable packaging must be used so that they arrive back with us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot accept returns of electronic or CD-ROM materials.
The Cancellation notice must be sent to the following address:
Pavilion Publishing and Media Ltd
Tel: + 44 (0)1273 434 943
Calls are charged at national rate within the UK
Opening hours are UK local time 9.00am - 5.30pm (Monday - Thursday), 9.00am - 5.00pm (Friday)
Registered company address: Cairns House, 10 Station Road, Teddington, Middlesex TW11 9AA
Company registration in England and Wales: 2078808
VAT no: 475 7296 01
Purchasing products on the site
We provide a “digital” subscription as an option for many of our magazines.
Access to this is provided via a third-party supplier. The account you create is a personal account which holds details of your digital subscriptions. In your account you can have several subscriptions to any of the publications which are published by Pavilion and hosted by PageSuite.
The account works through a username and password system; the username is usually your email address which you specified when you purchase your subscription.
The subscription period will be specified at the time of purchase, and you will have access to all the editions in the publication archive until the subscription expires. This includes new editions and all the past issues that are available through your digital access.
Once your subscription expires or lapses, you will no longer have access to the digital editions.
We provide a “website” subscription as an option for some of our websites.
We provide access to this through a username and password system; the password is usually your email address which you specified when you purchase the subscription.
The subscription period will be specified at the time of purchase, and you will have access to the content as covered by the subscription you have chosen. In some cases, this will include access to an archive of content.
This access will last as long as the subscription period continues.
Once your subscription expires or lapses, you will no longer have access to the content.
Prices are displayed including VAT at the rate applicable in the consumer's member state.
All links from this website are selected using our links policy. Links are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there. A link does not imply an endorsement of a site; likewise, not linking to a particular site does not imply lack of endorsement.
You do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your site. The pages must load into the user's entire window. You must not use the Pavilion logo to link to our site without prior permission.
We provide information on parts of this Site free of any access charge. The free information provided on the Site is provided on the basis of no liability for the information given. In no event shall we be liable to you for any direct or indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the Site or information on the Site.
Subject as provided below, all terms which might otherwise be implied by law are excluded to the extent possible.
We accept liability for death or personal injury caused by our negligence or responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.
We are a distributor (and not a publisher) of content supplied by third parties and users of the Site. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or such other distributors and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on the Site.
The information on the Site is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment, or other, decisions. You should take your own advice, related to your specific needs.
If you make an arrangement with anyone named or connection with the Site this is at your sole risk.
We make every effort to ensure that the site is available 24/7, but may need to effect a technical upgrade or correction, or because the system itself has failed for whatever reason, outside our control. Access to the site is also dependent upon service provision from an internet hosting service, and we cannot be held liable for non-availability due to technical problems with third parties. We have no liability for any user's inability at any time to access the site.
Barring from the Site
We reserve the right to bar users from the Site, on a permanent or temporary basis at our discretion. We shall make all reasonable efforts to notify such users, who upon notification must not then attempt to use the Site under any other name or through any other user.
Legal jurisdiction and dispute resolution
English law shall apply to these terms and conditions, notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and conditions and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. The place of performance shall be England.
We make no warranty or guarantee that the Site or information available over it complies with laws other than those of England.
Any formal legal notices should be sent to us at the address at the end of these terms and conditions by email and confirmed by post.
Failure by us to enforce a right does not result in waiver of such right.
You may not assign or transfer your rights under this agreement.
We may amend these terms and conditions at any time by posting a variation on the Site.
If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
@ Pavilion Publishing and Media Ltd, 2016.
All rights reserved.
The material on this Site is protected by copyright and/or database right throughout the world and is owned by Pavilion Publishing and Media Ltd or its licensors.
You may read, print and download it for private use.
Further information on these terms and conditions or any queries on them can be obtained from:
Pavilion Publishing and Media Ltd, School Road, Hove, East Sussex BN3 5HX United Kingdom
These terms and conditions were published on 30th June 2014 and replace with immediate effect all previous terms and conditions.
List of Pavilion websites covered by this policy:
A cookie is a small amount of data, often including a unique identifier that is sent to your computer or mobile phone browser from a website and is stored on the hard drive of your computer. Websites can send cookies to your browser if your preferences allow it, but to protect your privacy, a website can only access cookies that it has already sent to you. Many websites do this whenever a user visits, in order to track levels of online traffic.
On all the Pavilion websites, cookies record your preferences to allow us to tailor the website to your needs. Users can set their devices to accept all cookies, to notify them when a cookie is received, or to not receive any cookies at all. The latter means that some features cannot be provided, and you may not be able to enjoy the full website experience.
When you visit a Pavilion website, the pages you see are downloaded to your device along with a cookie. Many websites do this to understand whether the device (and therefore probably its user) has visited the website before. This is done by checking to see it can find the cookie left there on the previous visit.
Each internet browser works differently, so check the "Help" menu to find out how to change your cookie preferences.
Information gathered by cookies helps us to analyse our website visitors and provide you with a better user experience.
In some areas of a Pavilion website we may embed photos and video content from websites such as YouTube and Flickr. Therefore, when you visit a page with content embedded, you may be presented with cookies from these websites. Pavilion Publishing and Media Ltd does not control the distribution of these cookies. You will need to check the relevant third-party website for more information.
A list of the main cookies that the Pavilion websites may set (and what each is used for) together with ways to minimise the number of cookies you receive, can be found below.
Regulating and deleting cookies
Pavilion Publishing and Media Ltd will not collect personal information about you using cookies. But if you wish to restrict or block any cookies set by a Pavilion website, this can be done by amending your internet browser settings. Your browser 'Help' function should tell you how to do this.
Please note that disabling cookies is likely to impact website functionality and your experience of a Pavilion website.
You can visit www.aboutcookies.org for information on how this can be done in a wide variety of internet browsers. There is also detail on how to delete cookies from your computer as well as more general information. To delete cookies from the internet browser of your mobile phone, you will need to refer to your mobile handset manual.
Pavilion websites use a number of third party suppliers who also set cookies on the website in order to deliver their services. If you would like more information about the cookies used by these suppliers, as well how to opt-out, please see below.
Main cookies on Pavilion websites
Cookie name + purpose
.ASPXAUTH. ASP.NET Authentication: stores a value indicating if the current user is authenticated or not.
ASP.NET_SessionId. ASP.NET session state: stores a new random value for every new user session which allows the server technology to store user-specific data temporarily on the server.
EkAnalytics. Ektron CMS: this is used for Ektron Analytics, the content management system we use to run the Pavilion website.
EktGUID. Ektron CMS: stores a random value for every user in which Ektron uses to serve information to users.
ecm. Ektron CMS: stores information about logged in Ektron users.
ecmSecure. Ektron CMS: stores information about logged in Ektron users.
RadEditorGlobalSerializeCookie. Telerik Controls: stores information about the size, position and visibility of toolbars and fields on the page.
Google Analytics: Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the site and compile reports for us on activity. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the News App, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How to reject or delete these cookies: http://www.google.com/intl/en/privacypolicy.html
We have implemented Google’s Demographics and Interest Reporting, which uses the DoubleClick cookie.
We use this to view general trends about our websites’ audiences, which include age bracket, gender and interest areas. This information is accessed in Google Analytics on an anonymous basis only.
If you would like to opt out of having your information collected and/or used in this way, you can do so by:
Installing the Google Analytics Opt-Out Browser ad on, which you’ll find here.
Opting out of interest-based adverts. You can do this at http://www.google.com/settings/ads.
Cookies set by third party sites
In some areas of a Pavilion website, we may embed photos and video content from websites such as YouTube and Flickr. Therefore, when you visit a page with content embedded, you may be presented with cookies from these websites. We do not control the distribution of these cookies. You will need to check the relevant third-party website for more information.
List of Pavilion websites covered by this policy
The Pavilion website is owned by Pavilion Publishing and Media Ltd. We are committed to protecting your privacy online, and are registered as a 'data controller' with the Information Commissioner's Office (Registration Number Z8503469).
This website offers our users the option of registering with us to purchase products, post product reviews and receive emails. This enables you to use this additional functionality on the site.
We will make every endeavour to ensure the security of the information you supply. We undertake not to use the personal information you supply to cross-reference with the usage you make of the site or the database. We will only analyse search patterns and browsing patterns on an anonymous, aggregated basis.
Users who register with us have a responsibility to ensure the security of their own username and password. Users who have registered with us can subsequently contact us to request the removal of their registration data from the site.
Pavilion Publishing & Media Ltd values your privacy and confidentiality. Following a purchase via this site your details will be held electronically on the Pavilion database and utilised by us to keep you informed about Pavilion events, publications and services. If your purchase includes one or more publications from Books Beyond Words your details will also be held by Beyond Words* as Pavilion are distributing these products on their behalf. If your purchase includes one or more ticket for an event supported by an educational grant from Nestle Nutrition your details will also be held by Nestle Nutrition** as Pavilion are organising these events with their support. Once registered, you will be able to unsubscribe from both Pavilion and Nestle communications at any time.
In the event of the sale or transfer of any of the assets or business of Pavilion Publishing and Media Ltd to a third party, and notwithstanding any other provision of these terms and conditions, Pavilion Publishing and Media Ltd reserves the right to the transfer to such third party any information of whatever nature obtained from users.
(*Beyond Words, 6th Floor Hunter Wing, St. George’s, University of London, Cranmer Terrace, London SW17 0RE)
(**Nestle HealthCare Nutrition, 12 Vreeland Road, 2nd Floor, PO Box 697, Florham Park, NJ 07932)
List of Pavilion websites covered by this policy
Modern Slavery and Human Trafficking Statement
OLM Group Limited, incorporating OLM Systems Ltd, Pavilion Publishing & Media Ltd and Nalanda Technology Limited, strongly opposes slavery and human trafficking and is fully committed to acting ethically and with integrity in all activities and business relationships. We expect our supply chain, contractors, employees and all other business partners to commit to the same, including implementing and enforcing effective systems and controls to prevent and detect modern slavery.
OLM Group Ltd is a private company offering a diverse portfolio covering application software development, technology and infrastructure design, digital engagement platforms, publishing and information content and data services and specialist business consultancy across the Health and Social Care sector.
The registered Company details are:
OLM Group Ltd, registered in England & Wales No: 3229463. Registered office Cairns House, 10 Station Road, Teddington, Middx TW11 9AA.
Countries of operation and supply
OLM Group Ltd operates solely within the UK.
Our Service Partners
We employ a wide variety of goods and service suppliers, ranging in size from large multi-national organisations, to local specialists.
We value the role our partners play in helping us to deliver a quality service to our customers.
OLM Group Ltd checks that all its employees and agency workers have the right to
work in the UK, through a specialist third party verification agency, and our reward policy ensures that they are all paid at or above the minimum London living wage, which is in excess of the UK National minimum wage.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our business our HR Department are fully aware of the legal requirements of the Act and issue all existing and new employees with this statement.
We operate the following policies that assist our approach to the identification of modern slavery risks and identify steps to be taken to prevent slavery and human trafficking in our operations:-
We encourage all our employees to report any concerns relating to unlawful conduct, malpractice, dangers to the public or the environment, and any other matter of a serious nature.
Employee Code of Conduct
The code of conduct makes it clear to employees the actions and behaviours expected of them. OLM Group Ltd strives to maintain the highest standards of employee conduct and ethical behaviour.